Shipping policy
FitPrints Pty Ltd Shipping Policy
Effective Date: June 14, 2023
Thank you for choosing FitPrints Pty Ltd for your fitness mat needs. We are committed to providing a seamless and efficient shipping experience. Please review the following shipping policy, which outlines the terms and conditions of our shipping process.
1. Shipping Partner:
FitPrints Pty Ltd has partnered with Bobgo, a trusted shipping provider in South Africa. Bobgo utilizes a network of couriers to ensure the best possible shipping rates and reliable delivery service.
2. Shipping Rates:
Shipping rates are calculated based on the weight of the product(s) and the delivery location. During the checkout process, the shipping cost will be automatically generated and added to your order total. We strive to secure competitive shipping rates to offer you the best value for your purchase.
3. Shipping Timeframe:
Once your order has been processed and collected by the couriers, shipping within South Africa generally takes 3-5 working days. Please note that unforeseen circumstances such as extreme weather conditions or other factors beyond our control may cause delays. However, we will make every effort to keep you informed about any potential delays.
4. Order Tracking:
As soon as your parcel is in transit, you will receive a notification via email or SMS, depending on the contact information provided during the checkout process. The notification will include a tracking number and a link to track your shipment's progress. We encourage you to regularly check the tracking information for real-time updates on the delivery status of your order.
5. Shipping Address:
Please ensure that you provide an accurate and complete shipping address during the checkout process. FitPrints Pty Ltd will not be responsible for any delays or delivery issues resulting from incorrect or incomplete shipping information provided by the customer. If you need to make any changes to your shipping address after placing an order, please contact our customer support team as soon as possible.
6. Delivery Attempts and Re-Delivery:
If the courier is unable to deliver your package to the provided address, they will make multiple attempts to deliver it. If all delivery attempts are unsuccessful, the courier may return the package to our facility. In such cases, we will contact you to arrange re-delivery. Please note that additional fees may apply for re-delivery.
7. International Shipping:
At present, FitPrints Pty Ltd only offers shipping within South Africa. We do not ship internationally. We apologize for any inconvenience caused and appreciate your understanding.
8. Shipping Issues and Customer Support:
If you encounter any issues or have questions regarding your shipment, please contact our customer support team. We will promptly address your concerns and work towards a satisfactory resolution.
FitPrints Pty Ltd reserves the right to update or modify this shipping policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.
For further information regarding our shipping policy, please refer to our Terms and Conditions page on our website or contact our customer support team.
Thank you for choosing FitPrints Pty Ltd. We appreciate your business and look forward to serving you.
Effective Date: June 14, 2023
Thank you for choosing FitPrints Pty Ltd for your fitness mat needs. We are committed to providing a seamless and efficient shipping experience. Please review the following shipping policy, which outlines the terms and conditions of our shipping process.
1. Shipping Partner:
FitPrints Pty Ltd has partnered with Bobgo, a trusted shipping provider in South Africa. Bobgo utilizes a network of couriers to ensure the best possible shipping rates and reliable delivery service.
2. Shipping Rates:
Shipping rates are calculated based on the weight of the product(s) and the delivery location. During the checkout process, the shipping cost will be automatically generated and added to your order total. We strive to secure competitive shipping rates to offer you the best value for your purchase.
3. Shipping Timeframe:
Once your order has been processed and collected by the couriers, shipping within South Africa generally takes 3-5 working days. Please note that unforeseen circumstances such as extreme weather conditions or other factors beyond our control may cause delays. However, we will make every effort to keep you informed about any potential delays.
4. Order Tracking:
As soon as your parcel is in transit, you will receive a notification via email or SMS, depending on the contact information provided during the checkout process. The notification will include a tracking number and a link to track your shipment's progress. We encourage you to regularly check the tracking information for real-time updates on the delivery status of your order.
5. Shipping Address:
Please ensure that you provide an accurate and complete shipping address during the checkout process. FitPrints Pty Ltd will not be responsible for any delays or delivery issues resulting from incorrect or incomplete shipping information provided by the customer. If you need to make any changes to your shipping address after placing an order, please contact our customer support team as soon as possible.
6. Delivery Attempts and Re-Delivery:
If the courier is unable to deliver your package to the provided address, they will make multiple attempts to deliver it. If all delivery attempts are unsuccessful, the courier may return the package to our facility. In such cases, we will contact you to arrange re-delivery. Please note that additional fees may apply for re-delivery.
7. International Shipping:
At present, FitPrints Pty Ltd only offers shipping within South Africa. We do not ship internationally. We apologize for any inconvenience caused and appreciate your understanding.
8. Shipping Issues and Customer Support:
If you encounter any issues or have questions regarding your shipment, please contact our customer support team. We will promptly address your concerns and work towards a satisfactory resolution.
FitPrints Pty Ltd reserves the right to update or modify this shipping policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.
For further information regarding our shipping policy, please refer to our Terms and Conditions page on our website or contact our customer support team.
Thank you for choosing FitPrints Pty Ltd. We appreciate your business and look forward to serving you.